Help & Support

University of Auckland Support for Canvas


University of Auckland Canvas Help

For questions related to Canvas at the University of Auckland, contact Staff Service Center (SSC) by email or call 86000 .

Canvas Training

If you would like to request a training session, please contact SSC using “Canvas training request” as the message subject or use the ‘Contact us’ link above to send a training request form.

Staff Portal Knowledge Base

You might want to consider checking the UoA knowledge base articles. These have been created based on the questions that the University of Auckland community had throughout the past semesters.

Central Canvas Facilitator Team


  • Brígida Orioli Figueira (Team Leader)
  • Chun Li
  • Shelley Jacobson
  • Sophie An

Instructure Support for Canvas


Instructure provides many resources to help staff at the University to get the most out of the Canvas learning management system.

Choose from the categories below to browse the Canvas Guides, ask questions to the global user community, search for or share course resources, and read documentation designed to support University staff.

24-hour Canvas Helpdesk

The University has contracted Instructure to provide 24/7 support for general questions relating to getting started, how to use Canvas features, and basic troubleshooting assistance. This support is available to all users of Canvas.

  • Online Live Chat – select ‘Chat with Canvas Support’ from the Help menu in Canvas
  • Report a Problem – select this option from the Help menu in Canvas to file a support ticket

Canvas Community

The Canvas community includes groups and forums where users share and experience new ideas, and discuss Canvas. There you can access a repository of training materials aimed at helping you get the most out of the community. You can also ask questions, share answers, browse tips & tricks, common FAQs, and community tutorials with step-by-step instructions.

Canvas Commons

Commons is a learning object repository that enables educators to find, import, and share resources with the public or within their institution.

Canvas Guides

The Canvas guides provide public documentation for the Canvas LMS and mobile-related products, Canvas Catalog, and Canvas Commons.