All staff can request help using Canvas via the Staff Service Centre (SSC) Portal on the staff Intranet. You can search the request forms with a keyword ‘Canvas’ (as shown in the screenshot below). Or you can find them under “Learning and Teaching” and “Application services“.

Canvas help

Canvas help @ SSC Portal

You can use the portal to ask general questions about Canvas, book a training session, and request access to Canvas. Here is a summary:

ItemDescription
Canvas supportRequest help using Canvas, including Canvas general questions, questions about Final Grades Tool and Manually-Created Course (MCC) requests.
Canvas trainingBook training with the Canvas team.
Canvas account level accessRequest account level access within Canvas in order to support Admin activity within Department or Faculty.
Canvas course accessRequest access to a specific course within Canvas.

The SSC portal is for UoA staff only. Getting help for Students is available on the Student Guide.

Please note that the SSC email address was decommissioned in 2021.